Referral Management

Turn referral orders into booked revenue.

Don't wait for the patient to call you. 46% of referrals never result in an appointment. ActiumHealth detects the order in the EHR instantly and triggers an outbound AI call to book the patient, closing the loop without human effort.

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Close the loop automatically.

Triggers
Instant Order Detection

Speed to lead. The moment a provider signs a referral order in Epic or Cerner, ActiumHealth receives the signal. We queue the outbound call immediately while the care plan is fresh in the patient's mind.

Routing
Specialty-Specific Logic

Right doctor, first time. The AI reads the specific referral code (e.g., "Orthopedics - Knee") and routes the patient only to the appropriate sub-specialist's schedule, preventing "wrong provider" errors.

Write-Back
Status Updates

Clean up the work queue. Once the appointment is booked, ActiumHealth updates the original Referral Order status in the EHR from "New" to "Scheduled," automatically removing it from your staff's worklist.

Persuasion
Patient Education

Explain the "Why." Patients often don't know why they need a specialist. The AI explains the reason for the visit ("Dr. Smith wants to check your blood pressure meds") to increase conversion rates.

Close the loop automatically.

Leakage plugged. Revenue secured.

Validated results from health systems closing the loop with ActiumHealth.

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$39M

Additional Revenue. An Academic Medical Center generated $39M in booked appointment value by using ActiumHealth to automate their outbound referral and activation lists.

7.8X

Productivity Gain. The same medical center achieved a 7.8X improvement in staff productivity, allowing agents to manage far more volume than manual dialing allowed.

25K+

Appointments Driven. Virtua Health used predictive models to target high-risk patients across 11 service lines, converting 25,000+ patients into booked visits.

EHR & CRM Integrations

The referral loop, connected.

Salesforce

Close the Attribution Loop. Stop guessing your ROI. When ActiumHealth books an appointment, we push that conversion data back into Salesforce Health Cloud, linking the specific marketing campaign directly to the generated revenue.

Cerner

Seamless Write-Back. Whether for a single hospital or a multi-state IDN, our agents allow patients to book directly into Cerner schedules without double-booking or creating "ghost" slots that staff have to reconcile.

Epic

Native "App Orchard" Booking. We don't use screen scraping. ActiumHealth integrates directly with Epic APIs to read provider templates and write confirmed appointments back to the schedule in real-time, respecting all specialized booking rules.

Let’s talk about how ActiumHealth can support your care teams

Interested in learning how ActiumHealth can automate your call center with AI agents and see a custom demo? Let’s talk!

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