Intent
Patient Intent Classification
Our NLU categorizes every interaction by clinical intent, scheduling, billing, or triage. So you can fix the root cause of high volumes.
Healthcare Contact Center Quality Assurance & Analytics
ActiumHealth Insights analyzes 100% of patient interactions: automated quality assurance on every call, plus a real-time heatmap of why patients call and where operations bottleneck.
A real-time heatmap of clinical demand.
Intent
Patient Intent Classification
Our NLU categorizes every interaction by clinical intent, scheduling, billing, or triage. So you can fix the root cause of high volumes.
Conversions
Marketing Attribution
Connect the call to the calendar. See exactly which marketing campaigns or outbound communications resulted in a confirmed appointment in the EHR.
Sentiment
Escalation Drivers
Pinpoint why patients need humans. We analyze the specific signals that trigger a transfer, such as clinical complexity or confusion, so you can optimize your automation thresholds.
A real-time heatmap of clinical demand.
Conversions
Marketing Attribution
Connect the call to the calendar. See exactly which marketing campaigns or outbound communications resulted in a confirmed appointment in the EHR.
Sentiment
Escalation Drivers
Pinpoint why patients need humans. We analyze the specific signals that trigger a transfer, such as clinical complexity or confusion, so you can optimize your automation thresholds.
Insight that drives action.
Turn every conversation into an operational decision.
Appointment Scheduling
AI Agents handle complex provider matching and booking logic 24/7, enabling patient self-scheduling without callbacks.
Rescheduling & Cancellations
Turn cancellations into re-bookings. When patients call to cancel, our agents immediately offer alternative slots to keep your provider schedules full.
Revenue Cycle Management
Automate the business side of care. Agents securely handle billing inquiries, balance checks, and payments, reducing overhead and improving cash flow.
Prescription Refill Automation
Free your clinical staff from routine refill calls. Agents verify patient data and process requests directly in the EHR, speeding up medication access.
Total visibility, zero blind spots
Analyze every interaction to reveal the clinical and operational signals hiding in your call volume.
Explore Solutions100%
Quality Assurance (QA). Every interaction is transcribed and scored. No more manual sampling and evaluating.
$39M
Revenue Attribution. We gave an Academic Medical Center full visibility into their referral leakage, enabling them to capture $39M in previously lost revenue.
Zero
Blind Spots. We eliminate clinical blind spots by monitoring every conversation for adverse events, ensuring safety compliance across the entire contact center.
Built for your specific scale of care
Whether you're a multi-hospital system or a large practice, our analytics adapt to your call volume and complexity.
Health System
Unify communications across hundreds of departments and locations. Give millions of patients one consistent, comforting voice
Practice Groups
Maximize provider utilization without burning out your staff. Automate the repetitive administrative work so your team can focus on patient care.
Healthcare Contact Centers
Free your agents for complex care. Automate 30% of routine interactions to eliminate hold times and lower overhead before a human is ever needed.
Patient Access Centers
Transform your Access Center from a cost center into a growth engine. Standardize intake protocols and ensure every inbound lead or referral converts into a booked appointment.
Health System Operations
Improve patient throughput and safety at the facility level. Automate the critical communication loops before and after visits to reduce readmissions and day-of cancellations.
Healthcare contact center quality assurance questions
Straight answers on automated QA, the metrics the platform surfaces, and how analytics turn call volume into operational decisions.
What is call center quality assurance software?
Quality assurance software transcribes and scores patient interactions for compliance and conversation quality. Traditional QA programs manually sample a small fraction of calls; ActiumHealth Insights transcribes and scores every interaction automatically. Houston Methodist lifted QA coverage to 85% from under 2%, across 2.4 million analyzed calls, with existing staff.
How does AI quality assurance work in healthcare?
Large language models transcribe each conversation, classify the patient's intent, and score the interaction against quality and compliance criteria. Every conversation is also monitored for adverse events, supporting safety compliance across the entire contact center without manual call listening.
What healthcare contact center metrics does the platform track?
Intent mix across clinical, scheduling, billing, and triage calls; escalation drivers that explain why patients need a human; marketing attribution connecting calls to confirmed EHR appointments; QA scores on every interaction; and adverse-event flags. The result is a real-time heatmap of clinical demand and operational bottlenecks.
What is patient experience analytics?
Patient experience analytics mines conversations for the signals surveys miss: why patients call, where they get stuck, and what triggers frustration or a transfer. Health systems use it to fix root causes of call volume and to power performance coaching for staff.
Can analytics attribute appointments to marketing campaigns?
Yes. Insights connects the call to the calendar, showing which campaigns and outbound communications resulted in confirmed appointments in the EHR. An academic medical center used that visibility into referral leakage to capture $39M in previously lost revenue.