Stop making patients navigate a maze. Traditional IVRs force patients to self-diagnose and lead to high abandonment. Replace the keypad with an intelligent voice agent that understands natural speech and routes patients to the right place, the first time.
It speaks healthcare. The AI understands synonyms and medical context. It knows that "Cardio," "Heart Doctor," and "Arrhythmia Clinic" all route to the Cardiology Department, eliminating the guessing game.
The 24/7 Operator. Automate the millions of "Directory Assistance" calls (parking, fax numbers, visiting hours) that distract your humans from high-value clinical calls.
Stop the repetition. If the AI transfers a call to a human, it passes the transcript and verified intent ("Patient John Doe, needs scheduling") directly to the agent's screen (Screen Pop).
Never crash on Monday. When volume spikes 300% on Monday morning, the AI answers every call instantly. It queues and prioritizes urgent calls while resolving routine ones, keeping your lines open.
Validated results from health systems modernizing their switchboard.
Book a customized demoReduction in Abandonment. By answering instantly and removing the IVR maze, Nebraska Medicine significantly reduced the number of patients hanging up in frustration.
Calls Handled Monthly. MemorialCare uses ActiumHealth to handle massive inbound volume across multiple languages, proving enterprise stability.
Automation Rate. The majority of inbound calls are resolved or routed without a human ever picking up the phone, freeing staff for complex care.
Ambulatory Automation. For high-volume practices, we fully automate the "find and book" process. ActiumHealth identifies open slots in Athena and fills them with qualified patients, maximizing provider utilization without adding admin work.
Seamless Write-Back. Whether for a single hospital or a multi-state IDN, our agents allow patients to book directly into Cerner schedules without double-booking or creating "ghost" slots that staff have to reconcile.
Native "App Orchard" Booking. We don't use screen scraping. ActiumHealth integrates directly with Epic APIs to read provider templates and write confirmed appointments back to the schedule in real-time, respecting all specialized booking rules.
Proven results in removing access barriers.
Academic medical center automates 2.7M calls annually, gaining 60 FTE capacity with 90% success rate
250+ locations unified with conversational AI, saving 268 FTE staff time and boosting capacity 20%
95% success rate for automated prescription renewals without requiring MRN or password verification
