Target
EHR Data Mining.
We integrate with your EHR to find patients who need care right now; whether it's an open referral, a care gap, or a cancelled appointment.
The Automated Patient Outreach Engine
ActiumHealth Outbound is the patient engagement platform that turns passive patient lists into active revenue. AI agents mine the EHR for care gaps, referral orders, and follow-ups, contacting patients to book appointments 24/7.
A proactive engagement loop, not a passive list.
Target
EHR Data Mining.
We integrate with your EHR to find patients who need care right now; whether it's an open referral, a care gap, or a cancelled appointment.
Engage
Multichannel Patient Activation
We maximize engagement gently, without annoyance. We send an unobtrusive text message first, and, if there is no response, our voice agents call to have a natural conversation and secure the booking.
Convert
Write back to the schedule.
We don't just leave voicemails. We authenticate the patient, find a slot that works, and book the appointment directly into your calendar.
A proactive engagement loop, not a passive list.
Engage
Multichannel Patient Activation
We maximize engagement gently, without annoyance. We send an unobtrusive text message first, and, if there is no response, our voice agents call to have a natural conversation and secure the booking.
Convert
Write back to the schedule.
We don't just leave voicemails. We authenticate the patient, find a slot that works, and book the appointment directly into your calendar.
Patient Engagement Across Every Stage of the Journey
Drive patient action without burning out your staff.
Referral Management
Stop leakage instantly. We call referred patients immediately after the order is placed to secure the appointment before they forget or look for an alternative.
Population Health Management
Close gaps at scale. Automatically contact thousands of patients to schedule regular screenings like mammograms or colonoscopies, or annual wellness visits.
Patient Reactivation
Renew dormant patients. Patient reactivation campaigns re-engage patients who haven't been seen in over 12 months.
Revenue Cycle Management
Automate the business side of care. Agents securely handle billing inquiries, balance checks, and payments, reducing overhead and improving cash flow.
The ROI of Outreach
Voice automation delivers the conversion rates of a human call center at a fraction of the cost.
Book a custom demo$39M
Incremental Revenue. We helped an Academic Medical Center generate $39M in additional appointment value by automating their referral outreach.
25,000+
Appointments Generated. We drove over 25,000 booked appointments for Virtua Health by targeting high-risk patients across 11 service lines.
92%
Patient Reach Rate. We achieved a 92% contact rate for a critical vaccination campaign, doubling the success of manual phone banking.
Outreach Tailored to Your Strategy
Whether you need to fill provider schedules today or manage population health for the long term, our platform adapts to your specific growth goals.
Health System
Unify communications across hundreds of departments and locations. Give millions of patients one consistent, comforting voice
Practice Groups
Maximize provider utilization without burning out your staff. Automate the repetitive administrative work so your team can focus on patient care.
Healthcare Contact Centers
Free your agents for complex care. Automate 30% of routine interactions to eliminate hold times and lower overhead before a human is ever needed.
Patient Access Centers
Transform your Access Center from a cost center into a growth engine. Standardize intake protocols and ensure every inbound lead or referral converts into a booked appointment.
Health System Operations
Improve patient throughput and safety at the facility level. Automate the critical communication loops before and after visits to reduce readmissions and day-of cancellations.
Patient engagement platform questions
Straight answers on how automated patient outreach works, what results health systems measure, and how AI agents complete the loop from EHR data to booked appointment.
What is a patient engagement platform?
A patient engagement platform automates the communication that keeps patients connected to care: scheduling, referrals, screenings, and follow-ups. ActiumHealth Outbound goes a step further than messaging. It mines the EHR for patients with open referrals, care gaps, or missed appointments, then contacts them and books the appointment directly into the schedule.
How does automated patient outreach work?
The platform starts with an unobtrusive text message. If the patient does not respond, an AI voice agent calls, has a natural conversation, authenticates the patient, and books a slot that works. Campaigns target open imaging orders, physician referrals, population health screenings like mammograms and colonoscopies, and patients not seen in over 12 months.
What results does AI patient outreach deliver?
An academic medical center generated $39M in incremental appointment value by automating referral outreach. Virtua Health drove more than 25,000 booked appointments across 11 service lines. A critical vaccination campaign reached 92% of patients, roughly double the success of manual phone banking.
How is this different from appointment reminder software?
Reminder tools push notifications about appointments that already exist. A patient engagement platform creates appointments: it identifies who needs care from EHR data, makes contact across text and voice, and writes the booking back to the calendar. Reminders nudge; outreach converts.
Does the platform integrate with the EHR?
Yes. EHR integration powers both sides of the loop: data mining to find patients who need care now, and write-back to book directly into the schedule. Houston Methodist runs the platform with Epic across nine hospitals.