Referral Management

Automated Referral Management System

Stop the leakage. We turn passive referral lists into active revenue by autonomously contacting patients to book their specialist visit the moment the order is signed.

Why your network is leaking patients.

The "Black Hole" of Work Queues

You have thousands of open referrals sitting in Epic work queues. Staff only have time to call the "Urgent" ones, leaving millions in elective revenue to rot on the vine.

Move to active retrieval.

Don't wait for the patient to call you. Use AI to detect the order instantly and trigger an outbound call while the care plan is still fresh in the patient's mind.

The Lost Specialist Order

Specialist orders often get buried in fax machines or PDFs. The patient assumes someone will call them, and when they don't, the care gap remains open forever.

Digitize the outreach.

Use AI to ingest referral data and launch an immediate conversation. If the patient isn't ready, the AI sets a smart follow-up, ensuring no referral is ever truly "lost."

The Patient Friction Factor

When a patient leaves the PCP office without a specialist appointment booked, they enter the "wild." They Google the specialist and find a competitor.

Secure the slot instantly.

The best time to book is now. Use outbound AI to call the patient and secure the slot before they even have time to open Google.

Automated loop closure.

Instant Order Detection

The moment a provider signs a referral order in Epic/Cerner, ActiumHealth detects the signal and queues the outbound call. We reach the patient while the care plan is still fresh in their mind.

Intelligent Routing

The AI reads the specific referral code (e.g., "Cardiology - Electrophysiology") and routes the patient to the correct sub-specialist, preventing the "wrong appointment" churn.

Status Write-Back

When the appointment is booked, ActiumHealth updates the referral order status in the EHR from "New" to "Scheduled/Closed," automatically cleaning up your work queues.

Persuasive Engagement

Patients procrastinate. Our AI is trained to explain why the appointment is important ("Dr. Smith ordered this for your heart health") to drive conversion, not just notify.

Automated loop closure.

Calculate Your Potential Savings

Automate routine calls while seamlessly escalating complex issues to live staff

Calculate ROI

Let’s talk about how ActiumHealth can support your care teams

Interested in learning how ActiumHealth can automate your call center with AI agents and see a custom demo? Let’s talk!

Contact us