Don't wait 30 days for the data. We use conversational AI to conduct wellness checks and surveys over the phone capturing clinical outcomes and satisfaction scores instantly.
Digital-only surveys miss the middle ground. You end up making clinical decisions based on the outliers rather than the actual patient experience of the majority.
Voice AI surveys have a 4x higher response rate than email. By engaging the quiet patients, you get a statistically valid roadmap for operational improvements.
A patient has a bad experience on Tuesday. You get the survey report next month. By then, they have already left a 1-star review and switched providers.
If a patient expresses frustration to the AI agent ("I waited 2 hours"), the system flags it instantly and alerts a manager to call them back within the hour.
You send thousands of HCAHPS surveys via email, but only the extremely happy or extremely angry respond. This skewed data blinds you to the "silent majority."
Older patients with chronic conditions do not check email. Call them. Capture their feedback verbally while the experience is still fresh.
People hate forms. They like talking. Our AI agents conduct surveys conversationally, adapting the questions based on previous answers to reduce fatigue and increase completion.
If a "routine" survey reveals a clinical risk (e.g., "I'm feeling dizzy"), the AI stops the survey immediately and hot-transfers the patient to a nurse.
We analyze not just what they said, but how they said it. Tone analysis detects frustration or confusion even if the patient says "I'm fine," flagging calls for review.
Automatically trigger a ticket in Salesforce or ServiceNow when a Detractor is identified, ensuring your Patient Advocacy team reaches out before the issue escalates.
Whether you're a large health system or a community clinic, our solutions adapt to your needs.
Improve patient throughput and safety at the facility level. Automate the critical communication loops before and after visits to reduce readmissions and day-of cancellations.
Transform your Access Center from a cost center into a growth engine. Standardize intake protocols and ensure every inbound lead or referral converts into a booked appointment.
Free your agents for complex care. Automate 30% of routine interactions to eliminate hold times and lower overhead before a human is ever needed.
Maximize provider utilization without burning out your staff. Automate the repetitive administrative work so your team can focus on patient care.
Unify communications across hundreds of departments and locations. Give millions of patients one consistent, comforting voice.
Automate routine calls while seamlessly escalating complex issues to live staff
Calculate ROIReal results from leading health systems using AI to transform patient communications
95% success rate for automated prescription renewals without requiring MRN or password verification
Academic medical center automates 2.7M calls annually, gaining 60 FTE capacity with 90% success rate
250+ locations unified with conversational AI, saving 268 FTE staff time and boosting capacity 20%
Predictive models target high-risk patients across 11 service lines, driving 25K appointments & 21x ROI
